docmydispute · consumer
They took your money. They won’t make it right.
The receipt, the photos of what arrived, the warranty they are ignoring, every unanswered message — dated and kept in one record. Then the complaint, and the regulator to send it to.
A tool of record — not legal advice.
Is this you?
Is this happening to you?
You paid. What you got was not what you paid for. If this is where you are:
- A refund refused on a rule nobody mentioned when you bought it
- A warranty that turns out to cover nothing once you claim on it
- A contractor who took the deposit and stopped answering
- Chat transcripts and receipts scattered across your email
- Being passed between staff, repeating the story each time
A consumer complaint is decided on the record — the receipt, the dates, what you asked for, and what they said back. That is the thing this app builds.
How it works
Three steps.
Keep the record
Log every call, email, and chat with the business the moment it happens — who said what, and when.
Write the complaint
The assistant drafts the complaint from your record, not from thin air. You review and approve every word before it goes.
Escalate, with proof
Ignored? Take a complete, dated case file to the FTC, your State AG, or small claims — the whole history, in order.
What to gather
For a consumer or contractor dispute, these are the documents people usually need. A guide, not a requirement — add whatever you have.
- Receipt/invoice
- Product photos
- Warranty document
- Correspondence with company
- Bank/credit card statement
When you hand it over
One file. The whole story, in order.
Whether it goes to the business, the FTC, your State Attorney General, or a small-claims clerk, they all want the same thing: what happened, on what date, with the documents attached. Not a folder of screenshots.
A dated record of every exchange
Each call, email, and chat — attributed to the side that sent it.
The complaint you sent, as you sent it
Drafted from your record, reviewed by you, kept with the rest.
The evidence, indexed and attached
The receipt, the warranty, the photos — numbered and referenced.
It never invents events. The words are yours to approve.
Questions
Complaining about a business
- When should I report a business to the FTC?
- After you have complained to the business in writing and been refused or ignored. Reports to the FTC feed its enforcement work, your State Attorney General handles state consumer-protection matters, and the Better Business Bureau can attempt to mediate. Reviews commonly take 30 to 90 days.
- What should I keep when a business will not refund me?
- The receipt or invoice, photos of the product or the work, the warranty document, your bank or credit-card statement showing the payment, and every piece of correspondence with the company.
- Can I take a business to small claims court?
- Often, yes. Most states allow claims up to somewhere between $5,000 and $10,000, and you do not normally need a lawyer. The limit and the procedure are set by your state. Cases commonly take 60 to 120 days.
- Does this work for a contractor who took my deposit?
- Yes — contractor and tradesperson disputes follow the same consumer path, through the FTC and your State Attorney General, and often into small claims. Keep the contract, the payment records, and photos of the work as it stands.
- What does docmydispute actually do?
- It keeps a dated record of every exchange with the business, drafts the complaint from that record for you to review before sending, and compiles a complete case file you can hand to a regulator or a small-claims clerk. It is a tool of record — it does not give legal advice.
Other situations
Dealing with more than one thing?
docmydispute works the same way for any dispute where someone has more power than you. A few others: